Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to view your order history. You can even choose to pick up your order in the store at no additional cost.  Instructions for placing your order can be found by clicking on this link:  How to Order

Shipping Policies

Fedex Delivery and In-Store Pickup
Fedex Home Delivery is $8.50 for the first item and $1.25 for each additional item.  Signatures are not required for Fedex Ground shipments, so the driver will leave the package if you are not at home.  You will receive your order in 3-7 days. Refunds and exchanges can be made within the refund deadlines at the SAC Bookstore with your receipt. In-Store Pickup is free.  Bring your photo ID to the bookstore after 2pm the next business day.  Orders must be picked up in the SAC Bookstore by the refund deadline. Unclaimed web orders will be returned to stock and are subject to a processing fee of $5 or 10%, whichever is greater.

Returns

All textbooks must be accompanied by a student ID and a web order invoice/packing slip from the Don Bookstore. Refunds are given only at the campus where you bought your books.  Please note:  Banks may take 14-30 days to post debit/credit card refunds to your account.

Spring 2013 textbook refunds end February 4.  Digital textbooks are not refundable once downloaded.  Refund deadlines for television, mini, and all other short-term sessions will be one week from the starting day of class. All textbook sales after the refund deadline are considered final.  Web orders must be picked up by the refund deadline. Unclaimed web orders will be returned to stock and are subject to a processing fee of $5 or 10%, whichever is greater.

Packaged or shrink-wrapped textbooks will be refunded for the full amount if unopened. There is a $3.00 fee to replace shrink-wrap.  Access codes are not refundable if opened.  Damaged or soiled books will be refunded at the used book price (75% of the new price).

New study guides, workbooks, and lab manuals must be in resalable and brand new condition; no markings, folds, creases. scratches, or water damage.

Used books must be in resalable condition.

Graduation merchandise purchased through the website must be returned for a refund within 2 weeks of the date you received it.

Customer Feedback

Questions or comments about this website may be directed to:  Webmaster

For questions or comments about our bookstore, please complete the form below. You can also contact us by telephone at Phone: 714-564-6435.