Customer Service
Ordering Online
Submit your order securely to us via this web site. Please remember that the total charged to your credit card may be adjusted based on inventory quantities of new and used books at the time your order is processed. Visit us again after you have placed your order to view your order history. You can even choose to pick up your order in the store at no additional cost!
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Fedex Delivery and In-Store Pickup
Local Fedex charges are $10.00 for the first item, and $1.50 for each additional item.
Free shipping on gift cards. Out-of-state shipping is $15 for the first item and $1.50 for each additional item.
Orders placed Friday-Sunday will be shipped the following Monday.
Signatures are not required for Fedex Ground shipments, so the driver will
leave the package if you are not at home. If you are picking up your order at the Hawk Bookstore,
bring a photo ID along with your web
order number.
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Returns
Bring refundable items and your receipt to the Hawk Bookstore within the refund period. Summer textbooks can be refunded until June 21, 2013 or 3 days after purchase, whichever is later. All textbook sales after the refund deadline are considered final. No refunds during any finals week. General merchandise must be returned for a refund no more than 2 weeks after you receive it. Shrink-wrapped packages must be unopened for a full refund. Damaged or soiled books and opened packages will be refunded at the used book price (75% of the new price). Access codes cannot be refunded if opened. All refunds are subject to a restocking fee. Bring the Visa or MasterCard you used for the purchase, so that we may credit your account. Please note: Banks may take 14-30 days to post debit/credit card refunds to your account.
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