Frequently Asked Questions
What hours is the Hawk Bookstore open?
Regular Bookstore hours are
8:00am-7:00pm Monday through Thursday (Closed Friday-Sunday). We have
extended hours during peak periods, and limited hours between semesters. You
can get the latest information from our phone recording at (714) 628-4735.
When will books be available for the next semester?
Intersession 2014 books will be available online December 9, and in the
bookstore December 16.
When can I sell back my book?Wholesale buyback now runs most of the year. However, you will get the highest price for your books during finals week and the first week of classes every semester. Call (714) 628-4735 for current buyback hours.
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What should I bring to shop in the bookstore?Bring a copy of your class schedule so that we can select your textbooks. A current student ID card is required for all textbook rentals done in the store. A credit card is also required as security for rentals. In-store transactions can be paid for with cash, check (made out to RSCCD), credit card (cardholder must be present) or student accounts such as financial aid and scholarships. Imprinted parent or business checks can be used along with a current student ID card. Refunds for purchases made with checks are subject to a two-week waiting period from the date of purchase.
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Can I rent textbooks online?Yes! If your textbook is available as a rental, a price for "new rental" or "used rental" will appear on the selection screen. Add the desired item to your cart. You must agree to the rental terms before you can complete your transaction.
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When do rental books have to be returned, and what are the penalty fees?Intersession 2014 rentals must be returned by 5:00pm on February 3, 2014 to avoid penalty fees. Books not returned on time will be charged to the customer at full retail price.
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Why can't I add the book to my cart? (Price not displayed or grayed out)If prices do not display or are grayed out, the book has not arrived from the publisher. Inventory is updated daily, so please check the website again later.
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Why can't I find the ISBN on Amazon?Your instructor may have chosen a special customized textbook which is not available from other retailers.
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Can I purchase a digital book?
Yes, many titles are available in digital format from our online
affiliates. You will see them listed along with other versions of the
book, when available.
Why do you show prices from other online retailers?
We now offer comparison
shopping on our website. After you create a course list you will see prices for your
books from the SCC Hawk Bookstore as well as other online retailers.
If you purchase from another retailer, you will be directed to that
retailer's website to complete your transaction.
Can I pick up the books in person?
Make sure to choose "In-Store Pickup" as you check out. There is
no extra charge, and you can pick up the books without having to wait in
line. After you receive your second email from
us, bring your order number and a photo ID to the
pickup window. Check current
bookstore hours at (714) 628-4735.
When will my order be ready?
Normal turnaround time is
24 business hours
(Monday-Friday) after you place the order. You will
receive a second email when your order has been completed. Bring
your photo ID and web order confirmation number to the pickup
Can I have the books shipped to me?
Yes - choose "FedEx Home Delivery" during the checkout process.
Shipping is $10.00 for the first item, and $1.50 for each additional item.
You will receive your order in 3-7 days. Log into your account
on this website to check your order status.
How will I know my order has been shipped?
You will receive an email from the Hawk
Bookstore when we have processed your order.
You can also check your order status by logging into your
account from this website.
Why am I being charged more than the total on my order confirmation?
The total charged to your credit card may be adjusted based on
inventory quantities of new or used books at the time your order is
My class is at Santa Ana College. Can I buy the book from the Hawk Bookstore?
No. Different campuses use different books, so make sure to
purchase your books from the campus where your class is held.
Books for SAC classes can be purchased from their website at:
Why are my books so expensive?
The Hawk Bookstore sells new and
used textbooks at a price designed to cover the costs of operating the
bookstore and meeting all other required financial obligations. This price
includes all expenses associated with bookstore operations and personnel. We
are 100% nonprofit.
Why can't I sell my book back to the Bookstore?
If we cannot buy back your textbook, it is for one of the following reasons:
NOTE: As a courtesy to students, the Bookstore will provide for a used book wholesaler, College Book Co., to
make you an offer on most of the books the Bookstore cannot buy. You will
get the best price for your books during finals week, because our need is
greatest at that time.
What if I want a refund?
Hawk Bookstore Refund Policy
Intersession 2014 textbooks can be refunded until January 8. Refunds are subject to a 10% restocking fee. All textbook sales after the refund deadline are considered final. No refunds during any finals week. All refunds are subject to a restocking fee.
Graduation merchandise purchased through the website must be returned for a refund within 2 weeks of the date you received it.
Packaged or shrink-wrapped textbooks will be refunded for the full amount if unopened. Damaged or soiled books and opened packages will be refunded at the used book price (75% of the new price).