Frequently Asked Questions



What hours is the Hawk Bookstore open?

Click here for current hours or call (714) 628-4735.

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When will books be available for the next semester?

Intersession textbooks will be available for sale online December 1, and in the bookstore on December 8.  Spring textbooks will be available online January 12, and in the bookstore on January 20.

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When can I sell back my book?

Wholesale buyback now runs most of the year. However, you will get the highest price for your books during finals week and the first week of classes every semester.  Call (714) 628-4736 for current buyback hours.

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What should I bring to shop in the bookstore?

Bring a copy of your class schedule so that we can select your textbooks.  A current student ID card is required for all textbook rentals done in the store. A credit card is also required as security for rentals (cardholder must be present). In-store transactions can be paid for with cash, check (made out to RSCCD), credit card (cardholder must be present) or student accounts such as financial aid and scholarships, with your student ID. Imprinted parent or business checks can be used along with a current student ID card. Refunds for purchases made with checks are subject to a two-week waiting period from the date of purchase.

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Can I rent textbooks online?

Yes!  If your textbook is available as a rental, a price for "new rental" or "used rental" will appear on the selection screen.  Add the desired item to your cart.  You must agree to the rental terms and submit your student ID number before you can complete your transaction.

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When do rental books have to be returned, and what are the penalty fees?

Intersession 2015 rentals must be returned by February 2 to avoid penalty fees. Spring rentals must be returned by June 8.  Books not returned by 5:00pm on the deadline date will be charged to the customer at full retail price.

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Why can't I add the book to my cart? (Price not displayed or grayed out)

If prices do not display or are grayed out, the book has not arrived from the publisher. Inventory is updated daily, so please check the website again later.

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Why can't I find the ISBN on Amazon?

Your instructor may have chosen a special customized textbook which is not available from other retailers.

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Can I purchase a digital book?

Yes, many titles are available in digital format from our online affiliates.  You will see them listed along with other versions of the book, when available.

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Why do you show prices from other online retailers?

We now offer comparison shopping on our website.  After you create a course list you will see prices for your books from the SCC Hawk Bookstore as well as other online retailers.  If you purchase from another retailer, you will be directed to that retailer's website to complete your transaction.

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Can I pick up the books in person?

Yes.  Make sure to choose "In-Store Pickup" as you check out.  There is no extra charge, and you can pick up the books without having to wait in line.  After you receive your second email from us, bring your order number and a photo ID to the pickup window.  Check current bookstore hours at (714) 628-4735.

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When will my order be ready?

Normal turnaround time is a full 24 hoursWe are closed Saturday and Sunday.  You will receive a second email when your order has been completed.  Bring your photo ID and web order confirmation number to the pickup window.

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Can I have the books shipped to me?

Yes - choose "FedEx Home Delivery" during the checkout process.  Shipping is $11.50 for the first item, and $2.00 for each additional item.  You will receive your order in 3-7 days.  Log into your account on this website to check your order status.

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How will I know my order has been shipped?

You will receive an email from the Hawk Bookstore when we have processed your order.  You can also check your order status by logging into your account from this website.

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Why am I being charged more than the total on my order confirmation?

The total charged to your credit card may be adjusted based on inventory quantities of new or used books at the time your order is processed.

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My class is at Santa Ana College.  Can I buy the book from the Hawk Bookstore?

No.  Different campuses use different books, so make sure to purchase your books from the campus where your class is held.  Books for SAC classes can be purchased from their website at: www.donbookstore.com

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Why are my books so expensive?

The Hawk Bookstore sells new and used textbooks at a price designed to cover the costs of operating the bookstore and meeting all other required financial obligations. This price includes all expenses associated with bookstore operations and personnel. We are 100% nonprofit.

Click on the link below for a graphic representation of what goes into the cost of your textbooks:

Where New Textbook Dollars Go

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Why can't I sell my book back to the Bookstore?

If we cannot buy back your textbook, it is for one of the following reasons:

  • The instructor has requested a different book than was used last semester
  • The course has been dropped from the curriculum
  • We already have a full quota of books for the course
  • The publisher has advised us of a forthcoming new edition
  • The textbook has gone out of print
  • The textbook is in poor condition (water damage, etc.)
  • The course is offered only once a year or every other year
  • We have not received a request from faculty to provide the book
  • We cannot buy back tapes, computer software, or workbooks

NOTE: As a courtesy to students, the Bookstore will provide for a used book wholesaler, College Book Co., to make you an offer on most of the books the Bookstore cannot buy. You will get the best price for your books during finals week, because our need is greatest at that time.

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What if I want a refund?

Hawk Bookstore Refund Policy
All textbooks must be accompanied by a student ID and a receipt from the Hawk Bookstore.  Refunds are given only at the campus where you bought your books.  Please note:  Banks may take 14-30 days to post debit/credit card refunds to your account.

Intersession textbook refunds end January 7.  Spring semester refunds end February 17.  All textbook sales after the refund deadline are considered final.  No refunds during any finals week.  All refunds are subject to a restocking fee.

Graduation merchandise purchased through the website must be returned for a refund within 2 weeks of the date you received it.

Packaged or shrink-wrapped textbooks will be refunded for the full amount if unopened.  Damaged or soiled books and opened packages will be refunded at the used book price (75% of the new price).

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