Frequently Asked Questions
What hours is the Hawk Bookstore open?Summer bookstore hours are
8:00am-7:00pm Monday through Thursday (Closed Friday-Sunday). We have
extended hours during peak periods, and limited hours between semesters. You
can get the latest information from our phone recording at (714) 628-4735. When will books be available for the next semester?Summer 2013 books will be available online and in our store June 3. When can I sell back my book?Wholesale buyback now runs most of the year. However, you will get the highest price for your books during finals week and the first week of classes every semester. Call (714) 628-4735 for current buyback hours.back to top Can I rent textbooks online?Yes! If your textbook is available as a rental, a price for "new rental" or "used rental" will appear on the selection screen. Add the desired item to your cart. You must agree to the rental terms before you can complete your transaction.back to top When do rental books have to be returned, and what are the penalty fees?Summer rentals must be returned by 5:00pm on August 12, 2013 to avoid penalty fees. Books not returned on time will be charged to the customer at full retail price.back to top Why can't I add the book to my cart? (Price not displayed or grayed out)If prices do not display or are grayed out, the book has not arrived from the publisher. Inventory is updated daily, so please check the website again later.back to top Why can't I find the ISBN on Amazon?Your instructor may have chosen a special customized textbook which is not available from other retailers.back to top Can I purchase a digital book?Yes, many titles are available in digital format from our online
affiliates. You will see them listed along with other versions of the
book, when available. Why do you show prices from other online retailers?We now offer comparison
shopping on our website. After you create a course list you will see prices for your
books from the SCC Hawk Bookstore as well as other online retailers.
If you purchase from another retailer, you will be directed to that
retailer's website to complete your transaction. Can I pick up the books in person?Yes.
Make sure to choose "In-Store Pickup" as you check out. There is
no extra charge, and you can pick up the books without having to wait in
line. After you receive your "Processing Completed" email from
us, bring your order number and a photo ID to the
pickup window. Check current
bookstore hours at (714) 628-4735. When will my order be ready?You will know your order is ready for pickup
after you receive your "Processing Completed" email. Bring
your photo ID and web order confirmation number to the pickup
window. Most orders are processed in 24 hours. Can I have the books shipped to me?Yes - choose "FedEx Home Delivery" during the checkout process.
Shipping is $10.00 for the first item, and $1.50 for each additional item.
You will receive your order in 3-7 days. Log into your account
on this website to check your order status. How will I know my order has been shipped?You will receive an email from the Hawk
Bookstore when we have processed your order.
You can also check your order status by logging into your
account from this website. Why am I being charged more than the total on my order confirmation?The total charged to your credit card may be adjusted based on
inventory quantities of new or used books at the time your order is
processed. My class is at Santa Ana College. Can I buy the book from the Hawk Bookstore?No. Different campuses use different books, so make sure to
purchase your books from the campus where your class is held.
Books for SAC classes can be purchased from their website at:
www.donbookstore.com Why are my books so expensive?The Hawk Bookstore sells new and
used textbooks at a price designed to cover the costs of operating the
bookstore and meeting all other required financial obligations. This price
includes all expenses associated with bookstore operations and personnel. We
are 100% nonprofit. Where New Textbook
Dollars Go Why can't I sell my book back to the Bookstore?If we cannot buy back your textbook, it is for one of the following reasons:
NOTE: As a courtesy to students, the Bookstore will provide for a used book wholesaler, College Book Co., to
make you an offer on most of the books the Bookstore cannot buy. You will
get the best price for your books during finals week, because our need is
greatest at that time. What if I want a refund?Hawk Bookstore Refund Policy Summer textbooks can be refunded until June 21, 2013 or 3 days after purchase, whichever is later. All textbook sales after the refund deadline are considered final. No refunds during any finals week. All refunds are subject to a restocking fee. Graduation merchandise purchased through the website must be returned for a refund within 2 weeks of the date you received it. Packaged or shrink-wrapped textbooks will be refunded for the full amount if unopened. Damaged or soiled books and opened packages will be refunded at the used book price (75% of the new price). |
