Frequently Asked Questions

What hours is the Hawk Bookstore open?

Regular Bookstore hours are 7:45am - 1:30pm  and 4:00pm - 7:30pm Monday through Thursday. We have extended hours during peak periods, and limited hours between semesters and during the summer. You can get the latest information from our phone recording at (714) 628-4735.

back to top

When will books be sold for the next semester?

Fall 2010 books will be sold online August 16.

back to top

What is a digital book?

A digital book is the electronic version of a textbook. When you purchase a digital book you are given an access code that allows you one download of the book to a computer of your choice. After you download, you can print any pages you wish. There are no refunds after you download. There is no buyback for digital books.

back to top

How do I download a digital book?

After we process your transaction you will be emailed an access code and a web address.  The website gives step-by-step instructions on how to download.

back to top

When can I sell back my book?

Wholesale buyback now runs year-round. However, you will get the highest price for your books during finals week and the first week of classes every semester.

back to top

I got a confirmation email.  Does that mean my order is ready?

No.  All of our customers receive a confirmation email from us when they place an order.  The way to tell your order is completed is by logging into your account from our website and checking your order status

back to top

How soon will my order be completed?

It takes at least 24 hours to complete your order.  Please allow extra time for weekends and holidays.  During the summer the campus is also closed on Fridays.

back to top

Can I pick up the books in person?

Yes.  Make sure to choose "In-Store Pickup" as your shipping choice.  There is no extra charge, and you can pick up the books without having to stand in line.

back to top

How will I know my order is ready for pickup?

Log in to your account from this website and check your order status.  When the status says Complete or Shipped, your order is ready at the bookstore.  We don't send another email to notify you the order is ready.

back to top

Can I have the books shipped to me?

Yes, if you choose "FedEx Home Delivery" during the checkout process.  Shipping is $8.50 for the first item, and $1.25 for each additional item.  Shipping takes about 3-7 business days.

back to top

How will I know my order has been shipped?

Log in to your account from our website and check your order status.  When the status says "Shipped," your order is on its way to you.  We don't send another email when we ship your order.

back to top

Can I get a Fedex tracking number for my order?

Unfortunately, at this time our system cannot provide you with a tracking number.

back to top

Is my credit card charged automatically?

No.  Your credit card is charged after we have processed and packaged your order.

back to top

Why am I being charged more than the total on my order confirmation?

The total charged to your credit card may be adjusted based on inventory quantities of new or used books at the time your order is processed.


back to top

To pick up my books, where do I go and what do I need?

Wait at least 24 hours after placing your order.  Bring your email confirmation and a picture ID to the Hawk Bookstore. 

back to top

I have a class at Santa Ana College.  Can I buy the book from the Hawk Bookstore instead?

No.  In order to make sure you are getting the correct books, you should purchase your books only at the campus where your class is held.  Books can be purchased for SAC classes on their bookstore website at: www.donbookstore.com

back to top

Why are my books so expensive?

The Hawk Bookstore sells new and used textbooks at a price designed to cover the costs of operating the bookstore and meeting all other required financial obligations. This price includes all expenses associated with bookstore operations and personnel. We are 100% nonprofit.

Click on the link below for a graphic representation of what goes into the cost of your textbooks:

Where New Textbook Dollars Go

back to top

Why can't I sell my book back to the Bookstore?

If we cannot buy back your textbook, it is for one of the following reasons:

  • The instructor has requested a different book than was used last semester
  • The course has been dropped from the curriculum
  • We already have a full quota of books for the course
  • The publisher has advised us of a forthcoming new edition
  • The textbook has gone out of print
  • The textbook is in poor condition (water damage, etc.)
  • The course is offered only once a year or every other year
  • We have not received a request from faculty to provide the book
  • We cannot buy back tapes, computer software, or workbooks

NOTE: As a courtesy to students, the Bookstore will provide for a used book wholesaler, College Book Co., to make you an offer on most of the books the Bookstore cannot buy. You will get the most for your books during finals week, because our need is greatest at that time.

back to top

What if I want a refund?

Hawk Bookstore Refund Policy
All textbooks must be accompanied by a student ID and a receipt from the Hawk Bookstore.  Refunds are given only at the campus where you bought your books.

Fall Textbooks can be refunded until September 4.  Digital textbooks are not refundable once downloaded.  Refund deadlines for television, mini, and all other short-term sessions will be one week from the starting day of class.

Graduation merchandise purchased through the website must be returned for a refund within 2 weeks of the date you received it.

Packaged or shrink-wrapped textbooks will be refunded for the full amount if unopened.  Damaged or soiled books and opened packages will be refunded at the used book price (75% of the new price).
back to top