What hours is the Don Bookstore open?
Regular hours are Monday-Thursday 8:00am-8:00pm, and Fridays 8:00am-12:30pm.
We are open for extended hours during peak periods, and limited hours during
semester breaks and in the
summer. You can get the latest information by calling us at (714)
564-6435.
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When can I sell back my book?
Wholesale buyback now runs year-round. However, you will get the highest price
for your books during finals week and the first 2 weeks of classes
every semester.
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When will books be sold on the website for the next semester?
Fall 2010 books will be sold online August 16.
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What is a digital book?
A digital book is the electronic version of a textbook. When you purchase a digital book you are given an access code that allows you one download of the book to a computer of your choice.
After you download, you can print any pages you wish. There are no refunds after you download. There is no buyback for digital books.
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How do I download a digital book?
After we process your transaction you will be emailed an access code and a web
address. The website gives step-by-step instructions on how to
download.
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I got a confirmation email. Does that mean my order is
ready?
No. All of our customers receive a confirmation email from us when they
place an order. The way to tell your order is completed is by
logging into your account from our website and checking your order status.
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When will my order be completed?
Often we can process your order the same day we receive it. During peak
periods, it may take up to two business days to prepare your order. Please allow us
extra time for holidays and weekends, when we are out of the office.
During the summer, the college is also closed each Friday.
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Can I pick up the books in person?
Yes!
Make sure to choose "In-Store Pickup" as your shipping choice. There is no
charge for this service, and you can pick up the books without having to stand in line.
During peak periods, it may take up to 2 business days to process your order.
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How will I know my order is ready for pickup?
Log in to your account from our website and check your order status.
When the status says Complete or Shipped, your order is ready at the
bookstore. We don't send another email to notify you the order is ready.
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Can I have the books shipped to me?
Yes, just
make sure to choose "FedEx Home Delivery" during the checkout process.
Shipping costs $8.50 for the first item, and $1.25 for each additional item.
Shipping takes about 3-7 business days.
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How will I know my order has been shipped?
Log in to
your account from our website and check your order status. When the status
says Shipped, your order is on its way to you. We don't send
an email when we ship your order.
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Can I get a tracking number for my order?
Unfortunately, at this time our system cannot provide you with a tracking
number.
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Is my credit card charged automatically?
No.
Your credit card is charged after we have processed and packaged your order.
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Why am I being charged more than the total on my order
confirmation?
The total charged to your credit card may be adjusted based
on inventory quantities of new or used books at the time your order is
processed.
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To pick up my books, where do I go and what do I need?
Two business days after placing your order, bring your picture ID to the Web Order desk in our lobby.
For current Bookstore hours call (714) 564-6435.
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What if I forget to pick up my books?
If you
do not pick up your web order by the semester's refund deadline, your books will be
returned to stock, and you will be charged a restocking fee of the greater of $5
or 10%.
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I have a class at Santiago Canyon College. Can I
buy the book from the Don Bookstore instead?
No. To get the correct books for your class, purchase your books at the campus where your class is held. Books can be
purchased for Santiago Canyon College classes on their website at:
Hawk Bookstore Online
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Why Are My Books So
Expensive?
The Don Bookstore sells new and used textbooks at a price designed to cover
the costs of operating the bookstore and meeting all other required financial
obligations. This price includes all expenses associated with bookstore
operations and personnel. We are 100% nonprofit.
Click on the link below for a graphic representation of what goes into the
cost of your textbooks:
Where New Textbook Dollars Go
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Why can't I sell my book back to the Bookstore?
If we cannot buy back your textbook, it is for one
of the following reasons:
- The instructor has requested a different book
than was used last semester
- The course has been dropped from the curriculum
- We already have a full quota of books for the
course
- The publisher has advised us of a forthcoming new edition
- The textbook has gone out of print
- The textbook is in poor condition (water damage, etc.)
- The course is offered only once a year or every other year
- We have not received a request from faculty to
provide the book
- We cannot buy back tapes, computer software, or workbooks
NOTE: As a courtesy to students, the Bookstore will
provide for a used book wholesaler, College Book Co., to make you an offer
on most of the books the Bookstore cannot buy. You
will get the most for your books during finals week, because
our need is greatest at that time.
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What if I want a refund?
Don Bookstore Refund Policy
All textbooks must be accompanied by
a student ID and a web order invoice/packing slip from the Don Bookstore. Refunds are given
only at the campus where you bought your books.
Fall 2010 textbook refunds end August 30. Digital
textbooks are not refundable once downloaded. Refund deadlines for television, mini, and all other short-term sessions will be
Thursday of the first week of class. Web
orders must be picked up by the refund deadline. Unclaimed web orders will
be returned to stock and are subject to a processing fee of $5 or 10%, whichever
is greater.
Packaged or shrink-wrapped
textbooks will be refunded for the full amount if unopened. There is a
$3.00 fee to replace shrink-wrap. Damaged or soiled books will be refunded
at the used book price (75% of the new price).
New study guides, workbooks,
and lab manuals must be in resalable and brand new condition; no markings,
folds, creases. scratches, or water damage.
Used books must be in
resalable condition.
Graduation merchandise
purchased through the website must be returned for a refund within 2 weeks of
the date you received it.