Policies and Procedures

Mission Statement

The Don Bookstore sells new and used textbooks at a price designed to cover the costs of operating the bookstore and meeting all other required financial obligations. This price includes all expenses associated with bookstore operations and personnel. We are 100% nonprofit.

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Ordering Online

Submit your order securely to us via this web site. Please remember that the total charged to your credit card may be adjusted based on inventory quantities at the time your order is processed.  Visit us again after you have placed your order to view your order history. You can even choose to pick up your order in the store at no additional cost.  Instructions for placing your order can be found by clicking on this link:  How to Order

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Textbook Packages

Many textbooks come from the publisher in a packaged set with other items, such as a CD, an internet access code, or workbook. Both the package and the individual items will be available on the website. Please make your selection carefully, and call the bookstore at (714) 564-6882 if you need assistance. If you order the package AND the individual components, we will ship you the least expensive combination.

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Shipping Policies

Local Fedex home delivery is $8.50 for the first item, and $1.25 for each additional item.  You will receive your order in 3 to 7 business days. Orders placed Friday through Sunday will be processed the following Monday.  Signatures are not required for Fedex Ground shipments, so the driver will leave the package if you are not at home.  If you want to specify a location for the package to be left, please add this under "Special Shipping Instructions."

Out of State Fedex is $15 for the first item, and $1.50 for each additional item.

In-Store Pickup is free of charge. Please allow two business days for us to prepare your order. Orders placed Friday-Sunday will be processed the following Monday.  You can check on the status of your order by logging into your account on this website. When your order status says "Complete" or "Shipped" this means your order is ready for pickup. Bring your photo ID to the Don Bookstore at Santa Ana College. Store hours are printed on your email confirmation receipt. Web orders must be picked up by the refund deadline. Unclaimed web orders will be returned to stock and are subject to a processing fee of $5 or 10%, whichever is greater.

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Returns

All textbooks must be accompanied by a student ID and a web order invoice/packing slip from the Don Bookstore. Refunds are given only at the campus where you bought your books.

Fall textbook refunds end August 30.  Digital textbooks are not refundable once downloaded.  Refund deadlines for television, mini, and all other short-term sessions will be the Thursday of your starting week of class. Web orders must be picked up by the refund deadline. Unclaimed web orders will be returned to stock and are subject to a processing fee of $5 or 10%, whichever is greater.

Packaged or shrink-wrapped textbooks will be refunded for the full amount if unopened. There is a $3.00 fee to replace shrink-wrap. Damaged or soiled books will be refunded at the used book price (75% of the new price).
New study guides, workbooks, and lab manuals must be in resalable and brand new condition; no markings, folds, creases. scratches, or water damage.

Used books must be in resalable condition.

Graduation merchandise purchased through the website must be returned for a refund within 2 weeks of the date you received it.

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Privacy Policy

Introduction - The Don Bookstore has established this policy and is providing it to you so that you can understand the manner in which we use your information and the efforts we use to protect it. We at the Don Bookstore are committed to protecting your online privacy.

Personal Information Collected - We recognize the need for consumers to control the use and management of personal information. By personal information we mean information that can be used to identify or contact an individual. This includes a first and last name, a physical address, an email address, a phone number, and your credit card information. We may transfer that information within the Don Bookstore to employees, to the extent necessary to provide the requested products to you. We do not sell or trade your personal information to unrelated third parties and we do not utilize email marketing.

Automatic Information Collected - Please note that the Don Bookstore uses various technologies to collect information about types and versions of internet browsers used when accessing our web servers. This information, and information about internet IP addresses, as well as dates and times web pages are visited are stored in various security and traffic logs. We may review these logs, using statistical analysis, in an effort to track and predict traffic patterns and estimate resource needs. Unless we have been asked to identify technical problems or we suspect either fraudulent behavior or illegal conduct we do not trace specific user sessions.

Supplemental Technologies - If available, Don Bookstore’s web servers may use cookies, session identifiers, JavaScriptTM and browser detection technology to provide consumers with a more pleasant online experience. Many browsers provide consumers with the ability to disable some or all of these technologies. Disabling these technologies, especially in the case of JavaScriptTM may prevent you from using some web pages.

Security and Confidentiality - Don Bookstore takes reasonable steps to ensure that your Personal Information is protected. We use industry standard Secure Sockets Layer (SSL) encryption when collecting and transferring your data. Internally, we limit access to Personal Information to those employees who we believe have reasonable need to use the information to provide products to you, or to perform their jobs.

Third Parties - We partner with other third parties to provide various services and products. It is against Don Bookstore’s policy to sell or trade Personal Information collected online. If legally compelled to release Personal Information to a third party, Don Bookstore may or may not notify customers of such release. Notification will be at the discretion of Don Bookstore and will be based on the nature and conditions surrounding the release of Personal Information.

Notifications - When Don Bookstore performs a consumer notification, it will be sent to the email address associated with your account. Don Bookstore will send the email but we cannot guarantee delivery. You are responsible for providing a valid email address and for updating it as your address changes. Don Bookstore may, depending on the importance and urgency of the notification, choose to contact you via telephone or postal mail. When doing so we will use the phone number and/or address associated with your account or transactions.

Modifications - Periodically Don Bookstore will make changes to this privacy policy. Don Bookstore does not make any effort to notify customers of privacy policy changes. You may view the current policy by returning to this web site.

Consent - By using Don Bookstore’s web site, you consent to the terms of our Privacy Policy. If you do not agree to the terms of this policy, please stop using Don Bookstore’s web site immediately.

Contact Us - If you have any questions about this policy or would like additional information, you may email us at Privacy Issues or by postal mail at:

Don Bookstore
Attn: Privacy Issues
1530 West 17th Street
Santa Ana, CA 92706

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Security

Secure Online Ordering
We have gone to great lengths to protect the security and validity of your credit card transaction. Our order forms are encrypted by our secure server to guarantee that the information can be read by us only. It will appear as indecipherable gibberish if the data is intercepted by an unauthorized source. We use the process developed by Netscape—SSL (Secure Socket Layer)—to guard information. SSL is the industry standard for online security. Today’s web browsers support this protocol, including Netscape Navigator, Microsoft Internet Explorer and others. Before a business can use SSL, it must be certified by an independent authority. This trusted third party will determine if the business is legitimate. VeriSign, one of the largest such companies in the world, certified us. How to Tell It's Secure There are a couple of ways to tell if the information you are receiving is coming from a secure server. 1. Check the security icon. Most browsers use a key (Netscape Navigator) or padlock (Microsoft Internet Explorer). An unbroken emblem indicates a secure browser. 2. Check the URL field of your browser. With a secured server the address will begin with https:// instead of the usual http://.

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